Effective Date: 26th September 2015
At Life Technology Solutions (“Life Technology Solutions,” “we,” “our,” or “us”), we value your trust and are committed to protecting your privacy. We recognize that your personal data is important and take seriously our responsibility to handle it in a lawful, fair, and transparent manner.
This Privacy Policy describes how we collect, use, share, store, and protect your personal data when you interact with us through our websites, services, or subsidiaries. It also explains your rights under the Nigeria Data Protection Act 2023 (NDPA) and other relevant data protection regulations, including the GDPR (where applicable). By using our services, you acknowledge and consent to the practices described in this Policy.
1. SCOPE
This Privacy Policy applies to all personal data and information collected, processed, and managed by Life Technology Solutions in the course of providing its digital platforms, products, and services. It extends to individuals, businesses, governmental and non-governmental institutions, both within Nigeria and internationally, that interact with our ICT, eCommerce, telecommunications, and financial technology solutions. The scope of this policy covers all stages of data handling, including the collection, storage, use, sharing, and transfer of personal data for purposes that extend to all stages of our operations, including the design, development, launch, management, and delivery of ICT and mobile consumer services, devices, and solutions. This Policy further covers the handling of data and information for purposes such as ensuring service quality, enhancing efficiency, meeting legal compliance obligations, improving customer experience, and maintaining transparent relationships with consumers.
2. INFORMATION WE COLLECT
We gather personal data through a variety of lawful and transparent means, ensuring that such collection is strictly aligned with the delivery of our services and the enhancement of your overall experience with Life Technology Solutions and Services Limited. Specifically:
• Registration, Applications and Profiles: When you engage with us for employment opportunities, submit vendor or partnership documentation, or register to access our services, we collect relevant personal details, including your full name, professional and contact information (email address, telephone number), curriculum vitae, employment history, and other credentials necessary for verification and service provision.
• Communications and Correspondence: We may retain the information you provide when you correspond with us, whether through electronic communications, telephone, physical mail, or via our digital platforms, including inquiries, complaints, feedback, and customer service requests, in order to respond appropriately and maintain accurate records.
• Research, Feedback and Surveys: On occasion, we may invite you to participate in structured surveys, research initiatives, or product and service assessments. Data collected in this manner is analyzed to refine our service offerings, strengthen client relationships, and drive innovation.
• Technical and Usage Information: We may automatically capture certain technical data regarding your interaction with our platforms, including device identifiers, IP addresses, browser specifications, operating system details, and behavioral usage patterns. This is facilitated through cookies and similar tracking technologies, deployed in accordance with applicable data protection laws. Please refer to our Cookies Notice for additional details.
All data is collected, processed, and stored in strict compliance with the Nigeria Data Protection Act 2023, as well as other applicable international data protection regulations, and is utilized solely for the lawful and legitimate purposes articulated in this Privacy Policy.
3. LEGAL BASIS FOR PROCESSING
We only process personal data where we have a lawful basis to do so. These include:
• Consent: When you voluntarily agree to data collection (e.g., marketing subscriptions).
• Contractual Necessity: When processing is necessary to perform a contract you have with us or to take steps at your request before entering into a contract.
• Legal Obligation: When required to comply with applicable laws or regulatory requirements.
• Legitimate Interest: When processing is necessary for our business operations, for example, to improve our services, maintain security, prevent fraud, and ensure business continuity.
4. HOW WE USE YOUR INFORMATION
We use the personal information we collect to provide, maintain, and improve our services, ensuring an efficient, and user-friendly experience for all consumers of Life Technology Solutions and Services Limited.
Our data enables us to verify customer and partner information, deliver ICT and mobile solutions, support stakeholder and client communications, conduct surveys and market research.
Specifically, we may use the information for the following purposes:
I. Internal Record Keeping: To maintain accurate business and user records.
II. Service Improvement: To analyze feedback and improve our products and services.
III. Communication: To respond to inquiries, send information related to job applications, or provide updates based on requests you make via our contact page.
IV. Market Research: From time to time, we may contact you by email, phone, or mail for surveys or research to improve our offerings.
V. Personalization: To customize the website and services according to your preferences and interests.
5. LINKS TO OTHER WEBSITES:
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which You provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
6. INFORMATION SHARING
We respect your privacy and do not sell, distribute or lease your personal information to third parties unless we have a lawful basis to do so. However, we may share your information in the following limited circumstances:
I. Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business activities, or delivering services to you, such as IT support and survey platforms. For enhanced security and reliable archiving, your data may be stored with Amazon Web Services (AWS), our designated cloud service provider, which maintains robust compliance with international data protection and security standards.
II. Legal Compliance: Where disclosure is required by law, regulation, or legal process, or to protect our legal rights and the rights of others.
III. Business Functions: In connection with recruitment, collaborations, or customer support, where sharing is necessary to facilitate such functions.
We limit such sharing to what is strictly necessary and ensure that your information is handled in accordance with applicable Data Protection Laws.
7. DATA RETENTION
Life Technology Solutions and Services Limited retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law, regulation, or contractual obligation. We determine appropriate retention periods based on the nature of the information, the purposes of processing, applicable legal requirements, limitation periods for
legal claims, and our legitimate business needs, including ensuring security and preventing misuse.
Where personal information is no longer required, we will ensure that it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable data protection laws. Data subjects also have the right to request deletion of their personal information, subject to any legal or contractual obligations requiring retention.
8. YOUR RIGHTS
At any time while We hold or process your personal data, you have the following rights:
I. Access and Correction: You have the right to access and correct your personal information that is inaccurate or incomplete by contacting Us directly.
II. Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
III. Right to Restrict Processing: You have the right to request that We limit the processing of your personal data in certain circumstances.
IV. Right to Object to Processing: You may object to the processing of your personal data for purposes such as marketing or profiling. Once you object, we will stop processing your information for those purposes unless We have compelling legitimate grounds to continue.
V. Right to Withdraw Consent: If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Such withdrawal will apply prospectively and will not affect the lawfulness of any processing carried out prior to the withdrawal.
VI. Managing Your Communication Preferences: You have control over how We communicate with you. You may opt out of receiving promotional communications by contacting us directly.
9. DATA SECURITY
Life Technology Solutions and Services Limited is committed to ensuring that all information entrusted to Us in the course of providing our services is handled with the highest standards of security. To protect against unauthorized access,
alteration, disclosure, or misuse, we have implemented robust physical, electronic, and managerial safeguards across our service units.
These measures include the use of secure systems and monitoring tools, strict internal controls, and continuous quality assurance processes designed to preserve the integrity and confidentiality of information handled through our mobile consumer services, consulting solutions, portals, and integrated communications platforms.
While no information system can be guaranteed as completely secure, Life Technology Solutions and Services Limited continually reviews and enhances its security practices to align with global best practices and to ensure the trust and confidence of our clients, partners, and stakeholders.
10. CHILDREN’S PRIVACY
The services of Life Technology Solutions and Services Limited are designed for corporate clients, adult consumers, and business stakeholders, and are not directed at individuals under the age of eighteen (18). Accordingly, we do not knowingly collect, process, or store personal information from persons within this age category, except where permitted by the Nigeria Data Protection Act 2023 or other applicable laws.
If you believe that we may have inadvertently collected personal information from a minor, please contact us immediately so that we can investigate and take appropriate steps to restrict or remove such data from our systems.
11. UPDATE TO OUR PRIVACY POLICY
Life Technology Solutions and Services Limited may update, amend, or revise this Privacy Policy from time to time in order to reflect changes in our practices, services, or to comply with legal and regulatory requirements. Any updates will be published on this page and, where appropriate, communicated through our official platforms or other relevant communication channels.
We encourage You to review this Privacy Policy periodically to remain informed about how we protect your personal information. Your continued engagement with our services following any updates constitutes your acceptance of the revised terms.
12. GOVERNING LAW
This Privacy Policy is made pursuant to the Nigeria Data Protection Act (2023) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.
13. CONTACT US
To exercise your rights or if you have any inquiries, comments or concerns with our privacy practices, please contact our Data Protection Officer at info@lifetechnologysolutions.com